Please read the order procedure in both English and Chinese as below:
1. For the items you are interested to purchase, add it to your cart by clicking the “ Add to Cart” button under the product description.
2. To proceed the order, click "Cart" on the right top corner shown on each page.
3. Check the content of the cart, including the product name, order quantity and amount. Adjustment can be made if necessary.
4. Choose “Hong Kong SAR China” in “ Select country” field, the system will then calculate the postal fee automatically according to the total weight of the ordered items and being displayed on the screen. After that, click “ Checkout” to proceed.
5. You will then be requested to enter your Name, Email address, Contact No, Delivery address and Message (Optional) before clicking“ Submit Order”.
6. After submitting the order request, our team will then check the stock and an order confirmation will then be sent, together with the payment and delivery details.
7. For payment option, bank transfer is accepted. After bank transfer is completed, the customer should send the copy of the payment receipt or the printscreen photo of the online bank transfer to the email of CATALOT :
8. For the delivery arrangement, for those stock available items, our team will send out the goods within 2-3 days after payment is received. If stock is not available, the delivery date will then be advised in the confirmation email.
+ At this moment, we only accept local order and delivery in Hong Kong region. If you are interested to place order from overseas, please kindly check by sending email to us.
++If you have any enquiries on placing the order, please feel free to contact us by email
For order with weight over 2.2lb, the shipping fee will be advised by email upon order confirmation.
CATALOT arrange all the orders to be delivered by Hong Kong Post, the buyer should bear the risk in delivery. If the customer wants to deliver the goods by the “registration postal service” offered by Hong Kong Post, please advise the staff by leaving a note in the ordering process. The extra fee for the “ Registration Postal Service” has to be paid by the buyer.
No exchange or refund.
6. CATALOT team 收到有關的訂單後會發出確認電郵，並提供付款及送貨的安排。
++ 如對以上有任何疑問，歡迎電郵至info.email@example.com 向我們查詢。